Virtual and In-Person Training
TAKE YOUR TEAM TO THE NEXT LEVEL
Targeted, high quality, professional training is the foundation of a team that is destined to be the best in the business.
Stop wasting time and valuable resources with long and tedious training days.
We will work with your team to build and deliver virtual training and in-person training so that your company can spend its time and resources on growth and profitability.
Cover the Essential Aspects of Every Successful Business
Leadership
Sales
Customer Service
Communication Skills
Organziation
Your customers will brag about doing business with your company.
Virtual and In-Person Courses
Leading the Way (Leadership)
- Coaching on the Fly
- Managing and Motivating Team Performance
- Motivating the Team
- Communication as a Leader
- Employee Evaluations
- Setting Goals
- Performance Coaching
- Hiring for Sales Effectiveness
- Team Building
- Principals of Bank Management
- Keys to a High Performance Employee
Customer Service Skills
- Defining World Class Service
- Business Etiquette
- Telephone Etiquette
- Rapport Building
- Handling Problem Clients
- Problem Solving Skills
- Keeping Customers for Life
- Serving Our Customer’s Needs in the Future
- Onboarding New Customers and Beyond
- Creating a Proactive Service Environment
Sales and Business Development
- Growing Your Business from Your Office
- Business Building in the New COVID World
- Selling in a Virtual World
- Rapport Building
- Basic Cross Sales
- Basic in Referring
- Sales Boot Camp
- Upsell and Cross Sell
- Relationship Selling Basics
- Business Call Planning
- Prospecting for Clients
- Hot Button Topics for Sales Calls
- Negotiation Skills
- Asking for the Business
Culture Building
- Defining Culture
- Coaching the Culture
- Motivating the Culture
- Monitoring the Culture
- Maintaining the Culture
Communication Skills
- Understanding Personality Styles
- Providing Effective Feedback
- Resolving Conflict
- Building an Inclusive Team Environment
Organizing My Work Life
- Planning and Organizing for Success
- Organizing as a Part of My Day
Team Building
- Resolving Conflict in Teams
- Team Building By Personality Styles
- Providing Feedback
- Essentials for Building a High Performance Team
Customized Training
- Let us develop a customized course to fit your team’s specific needs.
“We have worked with Jay Toups and RMR, Inc. for over 20 years, and have always found him to be professional, consistent and practical in his approach working with bankers. He was a banker and understands the demands put on bankers; therefore, his implementation and measurement are in line with a banker’s normal course of business.”
Ginger L
COO
“Coaching has helped my managers fully grow into their roles of developing talent, setting and achieving goals, and coaching through problems.”
Howard S
President / CEO
“RMR has made me look within myself and find my strengths. I have used Jay as a mentor, a sounding board, and a friend. Jay has helped by listening to the hard things that happen and has helped figure out the best ways to solve our problems. Jay has helped me see things as they are and not as I would like them to be.”
Trey D
COO
